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Flyfisher
USA
169 Posts |
 Posted - 04/20/2012 : 16:15:55
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| Chris - to each his own opinion. |
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Flyfisher
USA
169 Posts |
Posted - 05/04/2012 : 10:20:50
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What started 6 months ago in a complaint letter to Cabela's President has been satisfactorily concluded. 
Reported in previous postings was (1) my request for reimbursement for defective chest waders & wading boots (the latter causing an accident), (2) replacement of a water damaged camera & (3) the addition of a warning label on the boots. 
Item 1 has been fulfilled w/a gift card of $211.89 & Item 2 was satisfied w/the return of my camera (which functioned after a further dry-ouy period @ Cabela's). 
They BALKED @ responding to the warning label recommendation & after a legal threat by the NE Attorney General, answered in writing that my boots had a useful lifespan, their tests confirmed the reliability of their products, that mine was the only complaint about the boots & therefore, no warning label would be provided.  It is interesting to note that in the 2 letters that Cabela's responed to the NE AG, that their Corporate Councel (attorney) was copied. It shows that consultation w/their attorney was evident in legally addressing a potentially volatile issue (in a CYA action). 
Although the case is now closed, I am satisfied because it is "on record" that at least one (1) customer had a serious accident w/their product. And of course Cabela's has lost this customer.  |
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Blue Heron
USA
298 Posts |
Posted - 05/06/2012 : 14:09:05
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| Does this mean that you'll stop beating this poor dead horse and bashing cabelas,the world's foremost outfitter? |
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Flyfisher
USA
169 Posts |
Posted - 05/07/2012 : 17:49:23
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Well, Chris, the reason that this case took sooooooo loooooong to finalize is because Cabela's executives STALLED their position/reply on the warning label (not a good example of the "world's foremost outfitter") and yes, I am done sharing my bad Cabela's experience.
Anyway, I got what I wanted (and deserved) as well as hopefully encouraging other club members to NOT accept defective products or inferior services, showing that there is recourse for such situations.
Now, lets get back to our common enjoyment, fly fishin'. |
Edited by - Flyfisher on 05/07/2012 17:50:59 |
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Accidental fall @ French Crk
